we are committed to providing quality products to our customers. if for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 3 days of the delivery date.
kindly contact us for confirmation of return & exchange products via email at email@example.com
all new and unopened normal priced products may be exchanged after contacting our customer services for approval
all products may be exchanged once.
products sold are non-refundable, but we are happy to exchange them with another product of the same or greater value.
all original shipping and/or handling charges are non-refundable. products are to be returned to their original brand new condition via the sender's preferred delivery mode. we recommend that you use a liable courier service with parcel tracking services to prevent and misplaced or damages.
time-frame for return products is approximately one week to three weeks. you will be contacted once the process is completed.
in the rare circumstance that your product is missing from your order, please report to customer service (firstname.lastname@example.org) on the day o delivery and we will be happy to assists.
PureMAE reserves the right of final decision if the product returned is in an unsatisfactory condition, or the above terms are not met.